[rt-users] On Correspond Notify Ccs if no owner

[Kenneth Crocker]

Dan,


	Create a scrip that specifies "User-Defined" for the condition and in 
that condition check to see if there is correspondence and if the ticket 
owner = Nobody. Return 1 if true and for action, notify CC's and set up 
a template.


Kenn
LBNL

On 9/17/2008 1:20 PM, Lamers, Dan wrote:
> Hello all,
>  
> On occasion we receive tickets which are not immediately taken by a staff
> member.  While unowned, the requestor can send additional correspondence on
> the ticket, but there is no indication anywhere that information has been
> added.  I'd like to e-mail all of the queue watchers (Ccs) with the new
> correspondence as long as the ticket remains unowned.
>  
> Any ideas?
>  
> Thanks,
> Dan
> 
> 
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