[rt-users] add quick search to SelfService page?

[Chris Cooke]

Hi,

We're using RT to track ongoing issues with our new building.   
Tickets are submitted via email and are sorted manually into one of  
several queues depending on subject matter.

I have set up the SelfService web interface so that users can see  
their own tickets, and this is working well.

However it has recently been decided that users should be able to see  
ALL tickets in certain queues, not just their own tickets.  I could  
achieve this by adjusting permissions for the "Everyone" group for  
the queues which are to be made public, and by making every user  
"privileged".

But I don't really want to have to go through several hundred  
existing user accounts one by one to make each one "privileged"!  It  
sounds like a maintenance nightmare.  So I'm looking for an easier  
way.  Could I for instance alter the SelfService interface to provide  
search facilities so that unprivileged users can see all of the  
tickets in certain queues?  Or can you suggest a better way of  
showing unprivileged users all the tickets in certain queues?

  I've adjusted permissions for "Everybody" so that unprivileged  
users can see tickets in the public queues by going direct to each  
ticket's URL.  But of course the users won't be able to find out the  
ticket URLs from the SelfService web interface as it currently is.

I haven't been able to find an answer to this on the list archives or  
the wiki.

Can anyone help?

	-- Chris Cooke.

Computing Officer, School of Informatics, University of Edinburgh.




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