[rt-users] Ticket creation issue -- Was -- Re: How to setup basic permissions?

[Charlie Reddington]

Okay so I have been messing with different permissions all morning and  
it looks like I need some guidance to get what I'm looking done.

I don't want the users to have access to the contents of what is in my  
queues, yet I want them to see what queues we have to better place  
their ticket to the right place. e.g. - development - engineering - etc.

If I remove the permission of 'view queues' they do not get any  
options for where to create a ticket in on the web interface. If I add  
it, they can now get access to the queues.

Is there a solution to work past this problem?

Maybe a proper recipe of permissions, maybe a file I need to modify,  
I'm open to any suggestions.

Thanks,

Charlie

On Sep 18, 2008, at 12:27 PM, Charlie Reddington wrote:

> Hi,
>
> Here's what I'd like to have done.
>
> I have 4 queues for different departments. I am setting up the  
> global permissions for ALL our users. I'd like them to have these  
> abilities.
>
> - See their own tickets
> - See what queues they can put new tickets into
> - Reply / modify their own tickets / dashboards / profiles
>
> What I don't want them to have is.
>
> - ability to read items that they do not own / create
>
> I have created a group called USERS, that everyone starts out in.  
> This group has the following permissions.
>
> - CreateOwnDashboard
> - CreatedSavedSearch
> - CreateTicket
> - DeleteOwnDashboard
> - ModifyOwnDashboard
> - ModifySelf
> - ModifyTicket
> - ReplyToTicket
> - SeeOwnDashboard
> - SeeQueue ( I have no idea how else for them to view their tickets,  
> which also seems to let them see everything)
> - ShowTicket
> - Watch
>
> So far I have it so they see to much, with no easy way for them to  
> see only thier tickets. Any advice? I'm sure I need to remove / add  
> some permissions for the groups.
>
> Thanks,
>
> Charlie