[rt-users] Rich text editor on Ticket Creation page

[gordon at cryologic.com]

I noticed on the BestPractical Website Blog:

http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html

a screenshot for the "Create a New Ticket" page which shows the Rich 
Text Editor enabled.

This leads me to assume I have a configuration, or possible Rights, 
problem which is not displaying the Rich Text Editor on the "Create a 
New Ticket" page for me as SuperUser. It is available for Comments and 
Replies however.

Any suggestions to what I am doing wrong?

thanks
Gordon

gordon at cryologic.com wrote:
> Clean install of rt-3.8.1
> 
> When you open the page to create a new ticket is it possible to turn on 
> the Rich Text Editor toolbar for the "Describe the issue below" textbox?
> Or is this textbox somehow different to the Comment and Reply textboxes?
> 
> Thanks
> Gordon