[rt-users] Rich text editor on Ticket Creation page

[David Good]

It's a bug in /opt/rt/share/html/Ticket/Create.html.  It's fixed in SVN 
already so you can just fetch the new version from there or here's a 
patch that should fix it:

--- share/html/Ticket/Create.html       2008-09-03 14:35:38.000000000 -0700
+++ local/html/Ticket/Create.html       2008-09-10 13:59:02.000000000 -0700
@@ -47,7 +47,7 @@
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header,
    Title => loc("Create a new ticket"),
-    onload => "hide(document.getElementById('Ticket-Create-details'));" &>
+    onload => "function () { 
hide(document.getElementById('Ticket-Create-details')) }" &>
<& /Elements/Tabs,
    current_toptab => "Ticket/Create.html",
    Title => loc("Create a new ticket"),


gordon at cryologic.com wrote:
> I noticed on the BestPractical Website Blog:
>
> http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html
>
> a screenshot for the "Create a New Ticket" page which shows the Rich 
> Text Editor enabled.
>
> This leads me to assume I have a configuration, or possible Rights, 
> problem which is not displaying the Rich Text Editor on the "Create a 
> New Ticket" page for me as SuperUser. It is available for Comments and 
> Replies however.
>
> Any suggestions to what I am doing wrong?
>
> thanks
> Gordon
>
> gordon at cryologic.com wrote:
>   
>> Clean install of rt-3.8.1
>>
>> When you open the page to create a new ticket is it possible to turn on 
>> the Rich Text Editor toolbar for the "Describe the issue below" textbox?
>> Or is this textbox somehow different to the Comment and Reply textboxes?
>>
>> Thanks
>> Gordon
>>     
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>
>