[rt-users] Auto-add AdminCc to new ticket based on Custom Field or RT Group

RT rt at ragweed.net
Fri Sep 19 11:51:29 EDT 2008


All -

Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?

It appears this might be possible using a custom scrip, but I'm not certain.
If there's some reasonable documentation available on this, pointers are
appreciated. (I'm currently going through the RT Wiki now.)

Thanks for your assistance.
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