[rt-users] Auto-add AdminCc to new ticket based on Custom Field or RT Group

[Emmanuel Lacour]

On Fri, Sep 19, 2008 at 10:51:29AM -0500, RT wrote:
> All -
> 
> Is it possible to have RT auto-add an AdminCc based on either a Custom Field
> value or RT Group membership on Ticket Create?
> 
> It appears this might be possible using a custom scrip, but I'm not certain.

Sure it is.

> If there's some reasonable documentation available on this, pointers are
> appreciated. (I'm currently going through the RT Wiki now.)
> 

Look at "Contributions" on http://wiki.bestpractical.com/, there is a
lot of scrip examples. Don't know if there is exactly what you want, but
mixing the different examples should be enough.