[rt-users] rt-mailgate comment and reply fail -- "Can't create output"

[chris]

>

I'm having problems with the comment and correspond functions.  When  
someone tries to email in a response to a ticket, they get a bounce  
with the errors below.   New tickets can be emailed in successfully,  
however.  Can anyone suggest what I might need to check?  Thanks!



> The original message was received at Thu, 18 Sep 2008 14:35:03  
> -0500 (CDT)
> from mailhub-3.xxx.xxx.xxx.xxx [129.186.140.13]
>
>    ----- The following addresses had permanent fatal errors -----
> "/opt/rt3/bin/rt-mailgate                   --queue  
> 'general'                   --action comment                   -- 
> url http://myserver.xxx.xxx.xxx/"
>     (reason: Can't create output)
>     (expanded from: <rt-comment@ myserver.xxx.xxx.xxx>)
>
>    ----- Transcript of session follows -----
> 550 5.0.0 "/opt/rt3/bin/rt-mailgate                   --queue  
> 'general'                   --action comment                   -- 
> url http://myserver.xxx.xxx.xxx/"... Can't create output
>
> Reporting-MTA: dns; xxx.xxx.xxx.xxx
> Received-From-MTA: DNS; mailhub-3.xxx.xxx.xxx.xxx
> Arrival-Date: Thu, 18 Sep 2008 14:35:03 -0500 (CDT)
>
> Final-Recipient: RFC822; rt-comment@ myserver.xxx.xxx.xxx
> X-Actual-Recipient: X-Unix; /opt/rt3/bin/rt- 
> mailgate                   --queue 'general'                   -- 
> action comment                   --url http://myserver.xxx.xxx.xxx/
> Action: failed
> Status: 5.3.0
> Diagnostic-Code: X-Unix; 73
> Last-Attempt-Date: Thu, 18 Sep 2008 14:35:03 -0500 (CDT)