[rt-users] RT-Users Digest, Vol 54, Issue 81

[Ryan Stepalavich]

Kenn,

She's doing a simple search. Owner = $USER, Status = Open. It's really ANY custom search that she runs. I made sure she cleared out the search window before creating a new one, but that doesn't seem to help any.

-Ryan





-Ryan,
-
-
-	What is the information she is trying to get? If she is trying to pull 
-a Custom Field from tickets in the queue and she does not have 
-"SeeCustomField" for that CF, then it won't work. Permissions are part 
-of the checks Query goes thru for seeing data. Hope this helps.
-
-Kenn
-LBNL



-- 


Ryan Stepalavich
Linux & Windows Administrator
S&S Worldwide, Inc.
(800) 537-3451 Ext. 2195
http://www.ssww.com