[rt-users] RT-Users Digest, Vol 54, Issue 81

[Kenneth Crocker]

Ryan,


	Now you really have my curiosity piqued. I'm usually pretty good on the 
permissions stuff. Is she able to perform other functions in a queue, 
like add a comment or reply to an email or even modify a ticket? Also, 
it would help if you could give me a breakdown of the global and 
queue-based permissions you have set. DO you have RTx-Matrix? That could 
also help. Did you add her as a user or was she added automatically by 
RT via email or something? IF she wasn't added via WebUI, then perhaps 
the permissions box hasn't been checked. Anyway, let me know this stuff, 
I'm anxious to figure it out.


Kenn
LBNL

On 9/24/2008 9:12 AM, Ryan Stepalavich wrote:
> Kenn,
> 
> She's doing a simple search. Owner = $USER, Status = Open. It's really ANY custom search that she runs. I made sure she cleared out the search window before creating a new one, but that doesn't seem to help any.
> 
> -Ryan
> 
> 
> 
> 
> 
> -Ryan,
> -
> -
> -	What is the information she is trying to get? If she is trying to pull 
> -a Custom Field from tickets in the queue and she does not have 
> -"SeeCustomField" for that CF, then it won't work. Permissions are part 
> -of the checks Query goes thru for seeing data. Hope this helps.
> -
> -Kenn
> -LBNL
> 
> 
>