[rt-users] RT-Users Digest, Vol 54, Issue 81

[Ryan Stepalavich]

Ok. Give me a sec to plow through your questions.

- We don't have RTx-Matrix
- She can add/remove/resolve/comment on/etc. all tickets in the queue. 
Even ones that aren't hers.
- She has no global permissions. She has full administrator privileges 
(We just selected all possible options and hit "Submit" for testing) to 
her local queue.
- She was not added via RT e-mail.

This issue popped up about two weeks ago. She's been using RT since 
2006. The logs don't show anything exploding over the past couple of weeks.

-Ryan


Kenneth Crocker wrote:
> Ryan,
>
>
>     Now you really have my curiosity piqued. I'm usually pretty good 
> on the permissions stuff. Is she able to perform other functions in a 
> queue, like add a comment or reply to an email or even modify a 
> ticket? Also, it would help if you could give me a breakdown of the 
> global and queue-based permissions you have set. DO you have 
> RTx-Matrix? That could also help. Did you add her as a user or was she 
> added automatically by RT via email or something? IF she wasn't added 
> via WebUI, then perhaps the permissions box hasn't been checked. 
> Anyway, let me know this stuff, I'm anxious to figure it out.
>
>
> Kenn
> LBNL
>
> On 9/24/2008 9:12 AM, Ryan Stepalavich wrote:
>> Kenn,
>>
>> She's doing a simple search. Owner = $USER, Status = Open. It's 
>> really ANY custom search that she runs. I made sure she cleared out 
>> the search window before creating a new one, but that doesn't seem to 
>> help any.
>>
>> -Ryan
>>
>>
>>
>>
>>
>> -Ryan,
>> -
>> -
>> -    What is the information she is trying to get? If she is trying 
>> to pull -a Custom Field from tickets in the queue and she does not 
>> have -"SeeCustomField" for that CF, then it won't work. Permissions 
>> are part -of the checks Query goes thru for seeing data. Hope this 
>> helps.
>> -
>> -Kenn
>> -LBNL
>>
>>
>>
>


-- 


Ryan Stepalavich
Linux & Windows Administrator
S&S Worldwide, Inc.
(800) 537-3451 Ext. 2195
http://www.ssww.com