[rt-users] Missing Cc and AdminCc ticket metadata

[Kenneth Crocker]

web master,


	What behavior? All you have mentioned is the Cc and AdminCc field being 
empty in a ticket. I don't understand what it is you were trying to do 
that didn't work. Were you trying to see if they got an email from a 
scrip or IS there a scrip for the action you were doing or what? People 
don't just automaticallyshow up in the Cc and AdminCc fields of a 
ticket. Those fields are NOT the same as the Cc and AdminCc WATCHERS for 
a queue. I'm not even sure if what I am saying has anything to do with 
your problem because you really haven't identified your problem as far 
as I can see. I'd like to help, but I need to know what's wrong.

Kenn
LBNL

On 9/25/2008 12:40 PM, web master wrote:
> Hi All
> 
> I have followed
> http://wiki.bestpractical.com/view/Rights
> to set up my RT support queue.
> 
> I noticed that when viewing ticket metadata from web interface the People
> section has fields AdminCCs and CCs empty. As from manual,
> I added a group of people as AdminCCs. I also added one user
> as watcher of that queue but that does not change anything.
> Is this behaviour normal?
> I also tried in the RT demo http://rt.easter-eggs.org/demos/testing/
> adding john.foo as AdminCC watcher to the queue engineering and
> creating a ticket in that queue as mike.bar, but same behaviour,
> nothing shows up in the People metadata box.
> Is this behaviour normal.
> 
> In fact, probably as a consequence of this, AdminCCs and CCs do not
> get On Correspond emails.
> Autoreply works ok, and requestor gets email when creating ticket.
> so it is not a mailing problem.
> 
> Can anybody please clarify this?
> Cheers
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