[rt-users] Setting email as queue e-mail

[Juan Mas]

We have Watchers that might be on more than one queue.  Right now, emails
sent to any queue all come back looking the same, as far as display name,
and email address, and subject.  I figured that if you set up the reply
e-mail address for a queue's configuration, that would be where the email
would come from.  Id like for the Ops queue to have a from email of
operations at domain.com, and the helpdesk emails to be from
helpdesk at domain.com, and so on.  If i send an email to operations at domain.com,
it works correctly, going to right the queue.  But Id want the autoreply and
all other transactions to come from (at least visually) from
operations at domain.com, or it's respective queue.

On Fri, Sep 26, 2008 at 1:38 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Juan,
>
>
>        If the email is being sent from "within" the RT system AND the queue
> the correspondence is coming from has the correct email address, then that
> should happen. WE have about 115 queues and they all have a unique email
> address/alias. Howver, email that comes to RT from outside RT, gets whatever
> it gets. that's just "Email" as far as I know. There might be a way to
> interdept email from outside RT and convert it, by why? Maybe I do not
> understand your problem. Hope this helps.
>
>
> Kenn
> LBNL
>
> On 9/26/2008 8:51 AM, Juan Mas wrote:
>
>> Im setting up some queues in RT and I need the e-mail address the emails
>> come from to be the correct queue email address.  For example, the
>> Operations email should come in as operations at domain.com <mailto:
>> operations at domain.com>, but now its coming in as "requestor email"@
>> domain.com <http://domain.com>.  I looked through RT_Config and saw this
>> line Set($FriendlyFromLineFormat , "\"#HELPDESK\" <%s>");, but Im not sure
>> if that is what needs to be changed.  Any help would be appreciated.
>>  THanks.
>>
>> Juan
>>
>>
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