[rt-users] When do tickets become 'stalled'?

[Emmanuel Lacour]

On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote:
> Every now and then I see discussion on here about looking for stalled
> tickets, and notifying their owners... I'd like to do this too, but
> first I have a different problem - none of the tickets in my RT are
> stalled. Some are 'back-burner' issues that have been open for a year
> with no correspondence.
> 
> Is it something I need to do myself with rt-crontool, or are there some
> settings somewhere to define the criteria? The RT book just says that
> the state 'stalled' exists, but not really how you get there.
> 

It's just a status like other statuses (open, resolved, ...) you have to
set it manually or use a script if you wan't to set it automatically on
a time basis.