[rt-users] Rt3.8 How to
Maurice Zenarosa
maurice at tehcorner.com
Mon Sep 29 19:25:34 EDT 2008
I've written a howto on installing 3.8. Jesse's request was that I'm
bring it to the mailing list
to get some comments before I release it on the wiki and a few other
sites along wiht a working VM.
here is the url..please be nice :)
http://rtvm.tehcorner.com/rt38/
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> Today's Topics:
>
> 1. Re: When do tickets become 'stalled'? (Kenneth Crocker)
> 2. Auto Dissable of Accounts (Winn Johnston)
> 3. Re: reall odd apache2 crashes with blank pages (Matt Simerson)
> 4. Re: ommitting display of custom fielddescription/instruction
> strings (Gabriel Cadieux)
> 5. Re: ommitting display of custom fielddescription/instruction
> strings (Jerrad Pierce)
> 6. RT web and email interface not working (Dominic Lepiane)
> 7. Re: Subject required (David Chandek-Stark)
> 8. making RT custom fields layout nicer (Gabriel Cadieux)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 29 Sep 2008 09:34:38 -0700
> From: Kenneth Crocker <KFCrocker at lbl.gov>
> Subject: Re: [rt-users] When do tickets become 'stalled'?
> To: Emmanuel Lacour <elacour at easter-eggs.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <48E1039E.6070604 at lbl.gov>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Emmanuel,
>
>
> The Ticket Staus field changes when you MAKE it change. As far as I
> know, there is no default RT scrip or background transaction that does
> this. You can create a scrip, that when a transaction occurs on a
> ticket, the due date is examined and if current date is later, then
> change the status to "stalled". But that is a hit and miss situation.
> You'd be better off running a daily cron job that examines all
> non-resolved, non-rejected, non-deleted, non-stalled tickets and if
> todays date is later than the due date, change the status, or whatever
> your criteria is. I believe I have seen that sort of thing on the list.
> Hope this helps.
>
> Kenn
> LBNL
>
> On 9/29/2008 4:41 AM, Emmanuel Lacour wrote:
>
>> On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote:
>>
>>> Every now and then I see discussion on here about looking for stalled
>>> tickets, and notifying their owners... I'd like to do this too, but
>>> first I have a different problem - none of the tickets in my RT are
>>> stalled. Some are 'back-burner' issues that have been open for a year
>>> with no correspondence.
>>>
>>> Is it something I need to do myself with rt-crontool, or are there some
>>> settings somewhere to define the criteria? The RT book just says that
>>> the state 'stalled' exists, but not really how you get there.
>>>
>>>
>> It's just a status like other statuses (open, resolved, ...) you have to
>> set it manually or use a script if you wan't to set it automatically on
>> a time basis.
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
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>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>
>
>
> ------------------------------
>
> Message: 2
> Date: Mon, 29 Sep 2008 09:39:14 -0700 (PDT)
> From: Winn Johnston <winn_johnston at yahoo.com>
> Subject: [rt-users] Auto Dissable of Accounts
> To: rt-users at lists.bestpractical.com
> Message-ID: <664747.58182.qm at web57601.mail.re1.yahoo.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hello everyone,
>
> I am noticing some of my accounts are being dissabled after an extended period of time. Anyone know of a setting in the RT_SiteConfig to disable this, or if this is actually a feature of RT 3.6.6
>
> Thanks
> Winn Johnston
>
>
>
>
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>
> ------------------------------
>
> Message: 3
> Date: Mon, 29 Sep 2008 10:22:03 -0700
> From: Matt Simerson <matt at corp.spry.com>
> Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
> To: rt-users at lists.bestpractical.com
> Message-ID: <8DC60C4B-D083-44E7-8008-BB07128D9B13 at corp.spry.com>
> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
>
>
> On Sep 29, 2008, at 5:36 AM, Emmanuel Lacour wrote:
>
>
>> On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote:
>>
>>> 2008/9/27 Gabriel Cadieux <gcadieux at securetechnologies.ca>:
>>>
>>>> i was told it is probably being caused by a bug in the version of
>>>> DBD::mysql that we have currently installed (mine is 4.00.7, which
>>>> is the one described in the link below as having this issue).
>>>>
>>>> i am still trying to figure out if other stuff is causing it, but
>>>> on monday i will downgrade to 4.00.5
>>>> (gentoo has no ebuild for 4.00.6 for some reason) if the issue is
>>>> still occuring and let everyone know
>>>> if this fixes the problem.
>>>>
>>>> link: http://bugs.mysql.com/bug.php?id=36810
>>>>
>>>> (thanks to David Chandek-Stark for this information).
>>>>
>>> thanks for the information.
>>> our new rt 3.8.1 system is suffered for this problem. i was wondering
>>> if mod_perl cause the problem.
>>> hope we will hear the good news from you.
>>>
>> I'm not sure it's related, I had the mysql morning bug on 2 new RT
>> installations (Debian lenny, 64bit). I fixed it by upgrading
>> DBD::mysql
>> to 4.008.
>>
>> I think this changelog fixes my problem (segfault of mason in apache
>> log
>> (fastcgi), Internal Server error):
>>
>> * Disabled TAKE_IMP_DATA_VERSION because segfault with DBI < 1.607
>>
>> which is the case in Debian lenny, DBI = 1.605
>>
>
> I have the issue when using Apache on CentOS 5.2
>
> [root at rt ~]# uname -a
> Linux rt 2.6.18-ovz028stab039.1-smp #1 SMP Tue Jul 24 12:12:48 MSD
> 2007 i686 i686 i386 GNU/Linux
>
> httpd-2.2.3-11.el5_1.centos.3
> mod_perl-2.0.2-6.3.el5
>
> DBI is up to date (1.607).
> DBD::mysql is up to date (4.008).
>
> I have worked around it for now by serving the pages with lighttpd
> with FastCGI.
>
> Matt
>
>
>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 29 Sep 2008 14:41:36 -0400
> From: "Gabriel Cadieux" <gcadieux at securetechnologies.ca>
> Subject: Re: [rt-users] ommitting display of custom
> fielddescription/instruction strings
> To: "RT Users Mailing List \(E-mail\)"
> <rt-users at lists.bestpractical.com>
> Message-ID:
> <280541245EBA5E4C8962C64B522AFE9A405366 at sticore.securetechnologies.ca.local>
>
> Content-Type: text/plain; charset="iso-8859-1"
>
> bump :(
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Gabriel
> Cadieux
> Sent: Friday, September 26, 2008 2:28 PM
> To: RT Users Mailing List (E-mail)
> Subject: [rt-users] ommitting display of custom
> fielddescription/instruction strings
>
>
> hi everyone!
>
> i've looked around a lot, but all the solutions to this seem very
> complicated and time-consuming to implement..
>
> can someonme please tell me what the easiest way would be to prevent
> the display of strings such as "Combobox: Select or enter one value",
> "Enter multiple values", "Input must match [Mandatory]", etc..?
>
> i just basically want the labels and their respective boxes/whatever...
> we're only going to be two people using RT here and we already know
> how to fill in the fields and don't need RT to kindly remind us each
> time :)
>
> it would actually save a lot of screen space for us to be able to simply
> omit them entirely from the ticket creation page, without having to go
> through the entire process of modding the html/perl stuff for every time
> the custom fields and their instructions appear.
>
> many thanks!
>
> Gabriel Cadieux
> Systems Engineer & IT Security Analyst
> STI - Secure Technologies International, Inc.
> Tel. (613) 830-3131 ext. 304
> Cel. (613) 608-4635
> Fax. (613) 830-5320
> www.securetechnologies.ca
> _______________________________________________
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>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
> ------------------------------
>
> Message: 5
> Date: Mon, 29 Sep 2008 14:58:54 -0400
> From: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
> Subject: Re: [rt-users] ommitting display of custom
> fielddescription/instruction strings
> To: "Gabriel Cadieux" <gcadieux at securetechnologies.ca>
> Cc: "RT Users Mailing List \(E-mail\)"
> <rt-users at lists.bestpractical.com>
> Message-ID:
> <be7163f0809291158p7a8ff434k1298156982cd1a99 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> You could just make your on I18N file. Check the spanish po file for lines
> referring to lib/RT/CustomField_Overlay.pm, and make the msgstr empty?
>
> Note that these FriendlyType values are used elsewhere e.g; in Search forms.
>
> Otherwise, make a local copy of share/html/Ticket/Elements/EditCustomFields
> and remove the FriendlyType line, plus preceding br
>
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