[rt-users] Auto assign of ticket to Open if taken by user

[Emmanuel Lacour]

On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote:
> Hi.
> 
> I have been trying to figure out to automatically change a ticket status
> to open as soon as the "take" button has been selected by a user.
> 
> All users seems to forget to also click on the "Open" button after they
> click the "take" button which causes reporting problem.
> 


Here I made a Take&Open link by editing html/Ticket/Elements/Tab and
modify it like this:

before:
path  => "Ticket/Display.html?Action=Take&id=" . $id,

after:
path => "Ticket/Display.html?Action=Take&Status=open&id=" . $id,