[rt-users] Graphical charts are not available

[Helmuth Ramirez]

You didn't search... "no soup for you!"  Here's what I did  :)

 

http://www.nabble.com/customizing-rt%2C-question-td19005404.html#a190079
92 

 

 

 

From: Johann Stander [mailto:Johann.Stander at kaplan.com] 
Sent: Tuesday, September 30, 2008 12:43 PM
To: Auch, Benjamin; Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Graphical charts are not available

 

Hi Benjamin.

Thank you for the information.

I have installed graphviz, but still not able to the pie and bar charts.

 

Are there any configurations I need to do to RT or the graphviz
application?

I am not sure that I have enabled graphviz for RT, is that necessary?

 

Thanks

Johann

 

From: Auch, Benjamin [mailto:bauch at jcpgroup.com] 
Sent: Monday, September 29, 2008 11:18 PM
To: Helmuth Ramirez; Johann Stander; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Graphical charts are not available

 

For Ubuntu3.8.1

apt-get install graphviz

>From CPAN:  Install GraphViz

 

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Monday, September 29, 2008 7:26 PM
To: Johann Stander; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Graphical charts are not available

 

Are you talking about the "Graphs" that show ticket relationships?  If
so, try doing a search for "hierarchy view" on the archives, you should
find a post I put up on how I got it working.  I used CentOS, but you'll
be looking for the same software anyway.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Johann
Stander
Sent: Mon 9/29/2008 6:17 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Graphical charts are not available

Hi.

I have RT 3.8.1 installed on Ubuntu Server.

Since the install we have been unable to get any graphical charts.

I have looked a few posts but could not find the required packages that
needs to be installed on the Ubuntu server to get this to work.

Can somebody maybe provide me with the details of what needs to be
installed to the graphics to function.

Also are there some configurations that needs to happen in the app or
background code to enable this?



Thanks

Johann Stander




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