[rt-users] ExternalAuth + Anonymous emails to queue

Tim Cutts tjrc at sanger.ac.uk
Wed Apr 1 02:20:17 EDT 2009


On 31 Mar 2009, at 12:04 am, Mchugh, Sean wrote:

> Hi all,
>
>
>
> I'm using RT with ExternalAuth (v 0.8);  everything works perfectly  
> fine
>
> with respect to ldap/AD authentication and access.
>
>
>
> However, I'm trying to allow a single queue to receive requests from  
> any
>
> email address (ie.  @gmail , etc) without knowing who the end user is
> and
>
> without creating accounts for these folks...

I don't think you can avoid creating an account for each requestor  
email address.  It's fundamental to the way RT knows where to send  
notifications to.  The user doesn't have to exist in your LDAP/AD  
database; it's only created locally within RT itself.

Tim


-- 
 The Wellcome Trust Sanger Institute is operated by Genome Research 
 Limited, a charity registered in England with number 1021457 and a 
 company registered in England with number 2742969, whose registered 
 office is 215 Euston Road, London, NW1 2BE. 



More information about the rt-users mailing list