[rt-users] ExternalAuth + Anonymous emails to queue

Tim Cutts tjrc at sanger.ac.uk
Wed Apr 1 02:20:17 EDT 2009

On 31 Mar 2009, at 12:04 am, Mchugh, Sean wrote:

> Hi all,
> I'm using RT with ExternalAuth (v 0.8);  everything works perfectly  
> fine
> with respect to ldap/AD authentication and access.
> However, I'm trying to allow a single queue to receive requests from  
> any
> email address (ie.  @gmail , etc) without knowing who the end user is
> and
> without creating accounts for these folks...

I don't think you can avoid creating an account for each requestor  
email address.  It's fundamental to the way RT knows where to send  
notifications to.  The user doesn't have to exist in your LDAP/AD  
database; it's only created locally within RT itself.


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