[rt-users] ExternalAuth + Anonymous emails to queue

[Jonathan Hansen]

Would there be a way to add LDAP users to a group for privilege  
escalation while leaving the others as unprivileged accounts?

On Mar 31, 2009, at 11:20 PM, Tim Cutts wrote:

>
> On 31 Mar 2009, at 12:04 am, Mchugh, Sean wrote:
>
>> Hi all,
>>
>>
>>
>> I'm using RT with ExternalAuth (v 0.8);  everything works perfectly
>> fine
>>
>> with respect to ldap/AD authentication and access.
>>
>>
>>
>> However, I'm trying to allow a single queue to receive requests from
>> any
>>
>> email address (ie.  @gmail , etc) without knowing who the end user is
>> and
>>
>> without creating accounts for these folks...
>
> I don't think you can avoid creating an account for each requestor
> email address.  It's fundamental to the way RT knows where to send
> notifications to.  The user doesn't have to exist in your LDAP/AD
> database; it's only created locally within RT itself.
>
> Tim
>
>
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