[rt-users] Is it possible to change priority direction

[Simon Dray]

Hi,

The direction of priority from 0 - 99 and consequently the escalation process does not fit with our model and I would like to change it so that 0 is highest is this possible.


Regards Simon

Simon Dray

Customer Support Engineering

ANT Software Limited
Cambridge Business Park, Cowley Road, Cambridge CB4 0WZ, UK
Tel: +44 1223 716400
Dir: +44 1223 716476
Email: simon.dray at antplc.com<mailto:simon.dray at antplc.com>

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