[rt-users] Allow client to see their requested tickets

Dave Wells dave.wells at foreshore.net
Thu Apr 2 11:09:52 EDT 2009

Thanks Roy,

That's exactly what i am looking for =)

-----Original Message-----
From: Raed El-Hames [mailto:rfh at vialtus.com] 
Sent: 02 April 2009 14:18
To: Dave Wells
Subject: Re: [rt-users] Allow client to see their requested tickets


The self service interface allows exactly that, Been running my rt for
so many years I forgot what were the default rights , but if you give
the global group "Requestor" the right to:
ModifyTicket (if you want them to be able to change ticket status) then
any unprivileged user with a password assigned can login to RT and be
presented with a list if their tickets which they can reply/modify




This email is subject to:




Dave Wells wrote:
> Hi,
> We have a requirement to allow our clients to have access to our
> ticketing system.
> We only want to allow them to see tickets that they are the requester
> for.
> We would also like them to have the ability to reply within their
> tickets.
> Its highly important that they obviously cant see any tickets that
> are not the requester for.
> What would be the best way to go about this?
> Many Thanks
> Dave
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