[rt-users] Allow client to see their requested tickets

[Dave Wells]

Hi,

One further question,

In the self service interface, the user has the option of New Ticket.

However since the unprivileged user has no permissions on the queues
they cannot choose a queue to create the ticket in as below:

Queue: 	   ()

How would I grant them permissions to be able to create a ticket in our
default support queue?

Regards
Dave
 

-----Original Message-----
From: Dave Wells 
Sent: 02 April 2009 16:10
To: 'Raed El-Hames'; RT users
Subject: RE: [rt-users] Allow client to see their requested tickets

 
Thanks Roy,

That's exactly what i am looking for =)


-----Original Message-----
From: Raed El-Hames [mailto:rfh at vialtus.com]
Sent: 02 April 2009 14:18
To: Dave Wells
Subject: Re: [rt-users] Allow client to see their requested tickets

Dave;

The self service interface allows exactly that, Been running my rt for
so many years I forgot what were the default rights , but if you give
the global group "Requestor" the right to:
ShowTicket
ReplyToTicket
ModifyTicket (if you want them to be able to change ticket status) then
any unprivileged user with a password assigned can login to RT and be
presented with a list if their tickets which they can reply/modify
*
Roy

*

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Dave Wells wrote:
> Hi,
>
> We have a requirement to allow our clients to have access to our 
> ticketing system.
>
> We only want to allow them to see tickets that they are the requester 
> for.
>
> We would also like them to have the ability to reply within their 
> tickets.
>
> Its highly important that they obviously cant see any tickets that 
> they are not the requester for.
>
> What would be the best way to go about this?
>
> Many Thanks
> Dave
>
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