[rt-users] Allow client to see their requested tickets

Dave Wells dave.wells at foreshore.net
Thu Apr 2 11:50:20 EDT 2009


One further question,

In the self service interface, the user has the option of New Ticket.

However since the unprivileged user has no permissions on the queues
they cannot choose a queue to create the ticket in as below:

Queue: 	   ()

How would I grant them permissions to be able to create a ticket in our
default support queue?


-----Original Message-----
From: Dave Wells 
Sent: 02 April 2009 16:10
To: 'Raed El-Hames'; RT users
Subject: RE: [rt-users] Allow client to see their requested tickets

Thanks Roy,

That's exactly what i am looking for =)

-----Original Message-----
From: Raed El-Hames [mailto:rfh at vialtus.com]
Sent: 02 April 2009 14:18
To: Dave Wells
Subject: Re: [rt-users] Allow client to see their requested tickets


The self service interface allows exactly that, Been running my rt for
so many years I forgot what were the default rights , but if you give
the global group "Requestor" the right to:
ModifyTicket (if you want them to be able to change ticket status) then
any unprivileged user with a password assigned can login to RT and be
presented with a list if their tickets which they can reply/modify




This email is subject to:




Dave Wells wrote:
> Hi,
> We have a requirement to allow our clients to have access to our 
> ticketing system.
> We only want to allow them to see tickets that they are the requester 
> for.
> We would also like them to have the ability to reply within their 
> tickets.
> Its highly important that they obviously cant see any tickets that 
> they are not the requester for.
> What would be the best way to go about this?
> Many Thanks
> Dave
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