[rt-users] Is it possible to change priority direction

Ken Crocker kfcrocker at lbl.gov
Thu Apr 2 12:26:25 EDT 2009


    I concur with Jerrad. We use the numbers 1 thru 5 with 1 being 
emergency, etc. We've been on RT for 3 years and haven't seen any code 
or process that uses any native sequencing of the priority field. I 
believe you can write your own progression and promotion sequences on 
your own in a cron job. Hope this helps.


On 4/2/2009 8:31 AM, Jerrad Pierce wrote:
> On Thu, Apr 2, 2009 at 04:59, Simon Dray <Simon.Dray at antplc.com> wrote:
>> The direction of priority from 0 – 99 and consequently the escalation
>> process does not fit with our model and I would like to change it so that 0
>> is highest is this possible.
> I would start-off with one of the patches for using textual priorities.
> It'd certainly be easy to have "High" be 0-20 and "Low" as 60-80,
> but you might be able to extend this to backwards numbers without
> much difficulty. Honestly though. I'm not aware of too much in RT that
> makes any real assumptions about priorities. Escalation is something
> you add, and it's simply a matter of flipping the sign of an operation
> to have it work as you want...
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