[rt-users] New queue not shown in drop down

Dominic Hargreaves dominic.hargreaves at oucs.ox.ac.uk
Fri Apr 3 11:04:52 EDT 2009

On Fri, Apr 03, 2009 at 03:56:54PM +0100, David O'Callaghan wrote:
> I'm having a problem with a new queue I created. Tickets for the new
> queue arrive correctly via the mail interface and show up in the list of
> new tickets, and the Quick Search. If I show the ticket it has the
> correct queue name under Basics.
> However, I cannot select the queue in the Basics, Bulk Update, New
> Ticket, Query Builder, etc. For example, if I try to modify the Basics,
> the currently selected queue is shown as "-".
> I think I've got all necessary rights on the queue...
> I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2
> on RHEL 5, apparently without problems.
> Any suggestions?

Can you see the new queue if you log out and back in again?

I reported this as a bug:


(login: guest/guest)

but this behaviour is as designed.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

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