[rt-users] Custom Field deletes after writing

[Ken Crocker]

Matt,


    I'd be willing to bet ALOT of money, that your scrip uses a RT 
condition (On Create, On Resolve, etc) instead of a "user-defined" one 
AND, the stage is "TransactionCreate".


Kenn
LBNL

On 4/6/2009 10:06 AM, matt wells wrote:
> I have a custom field for a ticket summary.  The CF is a "Fill in one 
> wiki text area" and as my user submits text to the CF the ticket shows 
> it writes the CF and then deletes it in the same second.
>
> Below is the error in the ticket..
> # Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09. added
> # Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09 . deleted
> # Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . added
> # Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . deleted
> # Thu Apr 02 18:54:32 2009 pparker - Example (text) 04/06/09 added
> I added the () and / that were in the orginal text to show that it had 
> these.
>
> Below are the group permissions for the CF and the queue the ticket 
> resides the group has full access.
>
> # Spiderman-Group
> Current rights
> ModifyCustomField
> SeeCustomField
>
> I noticed that the last one that added did not have a trailing '.' to 
> end the sentence.  This can't be it can it?  I should be able to end 
> my sentence right?
>
> RT Version
> RT v3.6.4;
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