[rt-users] List tickets I ever transacted on?
Raed El-Hames
rfh at vialtus.com
Tue Apr 7 05:52:27 EDT 2009
Hi ;
If you interested I have modified my Query Builder a couple of years ago
adding UpdatedBy as a search criteria ; the changes are simple and not
sure why the RT developers do not include this function , I am afraid I
do n't know how to do patches to RT , but attached are the code changes:
( works for rt 3.6.3 -- But I think will work for rt-3.8)
I am sure you are aware that you should not do any changes to share/html
or lib/RT and any changes its better done in local/html and local/lib ..
Good luck and hope it helps;
Roy
Paul Hirose wrote:
> Trying to find a Query Builder or other method to list all current (not-Resolved/Rejected/Deleted) tickets that I may have been a part of. Some tickets are owned by another staff member, but I've transacted on (either as a Comment or Reply.)
>
> I don't want to Steal the ticket, nor do I want to add myself as a CC/AdminCC since I'd like to keep the ticket issues in the RT system rather than out to my email.
>
> I'm sometimes the LastUpdatedBy, but eventually the Owner, Requestor, or possibly another staff member will Reply/Comment on the ticket and I won't be the LUB person any more. So I couldn't use that.
>
> I could Bookmark every ticket I work on (at least those that I don't own.) But I'm not sure that's the best way to go about it either.
>
> Ideas welcome,
> Thank you,
> PH
>
> --
> Paul Hirose : pthirose at ucdavis.edu : Sysadm Motto: rm -fr /MyLife
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: UpdatedBy.txt
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090407/7eb78db2/attachment.txt>
More information about the rt-users
mailing list