[rt-users] List tickets I ever transacted on?

Raed El-Hames rfh at vialtus.com
Tue Apr 7 05:52:27 EDT 2009

Hi ;

If you interested I have modified my Query Builder a couple of years ago 
adding UpdatedBy as a search criteria ; the changes are simple and not 
sure why the RT developers do not include this function , I am afraid I 
do n't know how to do patches to RT , but attached are the code changes: 
( works for rt 3.6.3 -- But I think will work for rt-3.8)

I am sure you are aware that you should not do any changes to share/html 
or lib/RT and any changes its better done in local/html and local/lib ..

Good luck and hope it helps;


Paul Hirose wrote:
> Trying to find a Query Builder or other method to list all current (not-Resolved/Rejected/Deleted) tickets that I may have been a part of.  Some tickets are owned by another staff member, but I've transacted on (either as a Comment or Reply.)
> I don't want to Steal the ticket, nor do I want to add myself as a CC/AdminCC since I'd like to keep the ticket issues in the RT system rather than out to my email.
> I'm sometimes the LastUpdatedBy, but eventually the Owner, Requestor, or possibly another staff member will Reply/Comment on the ticket and I won't be the LUB person any more.  So I couldn't use that.
> I could Bookmark every ticket I work on (at least those that I don't own.)  But I'm not sure that's the best way to go about it either.
> Ideas welcome,
> Thank you,
> PH
> --
> Paul Hirose          : pthirose at ucdavis.edu : Sysadm Motto: rm -fr /MyLife
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