[rt-users] Autoreply on create not working

[Jason Yashinsky]

All,
I have installed RT for the first time
I am using fetchmail to pull in emails and create requests.
Because of the way that filtering is done, it seems that if I send from the
domain of RT, it strips off the rest of the domain, when creating the
requester.
But it does not do an auto-reply, or it fails
And even when I create correspondence to the user it fails
Though if I add a CC on the outbound correspondence, that email is sent.

I have looked through the archives, and I don¹t see anything related

Below is the log message I see when the ticket is created

Thanks
-jason


[Mon Apr 06 14:25:02 2009] [error] [client 10.0.0.147] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Mon Apr  6 21:25:02 2009] [info]:
<rt-3.8.2-14475-1239053102-1384.16-4-0 at seesawnetworks.com> #16/158 - Scrip 4
On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:301)
[Mon Apr 06 14:25:02 2009] [error] [client 10.0.0.147] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Mon Apr  6 21:25:02 2009] [info]:
<rt-3.8.2-14475-1239053102-1384.16-4-0 at seesawnetworks.com> No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Apr 06 14:25:02 2009] [error] [client 10.0.0.147] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Mon Apr  6 21:25:02 2009] [info]:
Ticket 16 created in queue 'NewTickets' by test_inbound
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)


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