[rt-users] Modifying SimpleSearch in RT 3.8.2

Donovan Young dyoung-rtusers at techsafari.com
Tue Apr 7 13:43:48 EDT 2009

We've recently upgraded to 3.8.2 from 3.6.3 and originally the  
SimpleSearch feature would search all tickets (active and inactive)  
but now it only searches active tickets by default.  By SimpleSearch  
I'm referring to the search box at the very top of the "RT at a  
glance" page in case there is any ambiguity.

We'd like it to search all tickets again, what would be the best  
approach to modify this behavior?

Thanks in advance for any advice,

Donovan Young

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