[rt-users] One-time CC causing timeouts

[James Berwick]

We are running RT 3.8.1 with Apache 2.2.9, modperl 2.0.3 and mysql 
5.0.32 (debian).

For the past two days entering a one time cc or bcc on a ticket comment 
is causing the form to hang indefinitely.  Other email works fine (a 
simple reply to requester, auto replies, etc).  Occasionally it has been 
worked around by closing the browser, logging back in and it works.  A 
few times I've restarted apache/mysql and it has started working again, 
and I'm now hearing from the support people that it may only be 
happening in Firefox.

I've turned on debug logging and tailed the log file while this is going 
on and I don't see anything aside from:
[Thu Apr  9 21:22:44 2009] [debug]: RT's GnuPG libraries couldn't 
successfully read your configured GnuPG home directory 
(/opt/rt3/var/data/gpg). PGP support has been disabled 
(/opt/rt3/bin/../lib/RT/Config.pm:276)
[Thu Apr  9 21:22:46 2009] [debug]: RT's GnuPG libraries couldn't 
successfully read your configured GnuPG home directory 
(/opt/rt3/var/data/gpg). PGP support has been disabled 
(/opt/rt3/bin/../lib/RT/Config.pm:276)

Can someone point me in the right direction to troubleshoot?  Thanks!