[rt-users] One-time CC causing timeouts

[Ken Crocker]

James,


    This is a longshot, but I have noticed that oftentimes, the more 
privileges associated with a role, etc. the longer it takes to get 
search results, especially on the home page. I'm wondering if 
excessively global privileges granted to the CC is having the same 
effect on Email? Just a thought.

Kenn
LBNL

On 4/10/2009 8:01 AM, James Berwick wrote:
> We are running RT 3.8.1 with Apache 2.2.9, modperl 2.0.3 and mysql 
> 5.0.32 (debian).
>
> For the past two days entering a one time cc or bcc on a ticket comment 
> is causing the form to hang indefinitely.  Other email works fine (a 
> simple reply to requester, auto replies, etc).  Occasionally it has been 
> worked around by closing the browser, logging back in and it works.  A 
> few times I've restarted apache/mysql and it has started working again, 
> and I'm now hearing from the support people that it may only be 
> happening in Firefox.
>
> I've turned on debug logging and tailed the log file while this is going 
> on and I don't see anything aside from:
> [Thu Apr  9 21:22:44 2009] [debug]: RT's GnuPG libraries couldn't 
> successfully read your configured GnuPG home directory 
> (/opt/rt3/var/data/gpg). PGP support has been disabled 
> (/opt/rt3/bin/../lib/RT/Config.pm:276)
> [Thu Apr  9 21:22:46 2009] [debug]: RT's GnuPG libraries couldn't 
> successfully read your configured GnuPG home directory 
> (/opt/rt3/var/data/gpg). PGP support has been disabled 
> (/opt/rt3/bin/../lib/RT/Config.pm:276)
>
> Can someone point me in the right direction to troubleshoot?  Thanks!
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