[rt-users] What happens to incoming email if apache/mysql is down?

[Jesse Vincent]

On Mon 13.Apr'09 at 17:51:48 -0400, Jerrad Pierce wrote:
> On Mon, Apr 13, 2009 at 17:44, Paul Hirose <pthirose at ucdavis.edu> wrote:
> > Incoming email to support at blah, which is routed via procmail to check for spam.  If it passes that, procmail does /opt/rt3/bin/rt-mailgate --queue support --action comment --url http://localhost/
> >
> > At that time, if the httpd or the mysqld is down, is the email lost?  I'm guessing it is, as I don't see an obvious return value to pass back to sendmail that says delivery failed and to queue it up to try again.
> Depends on your set-up. Generally it will bounce.


No, it will not. rt-mailgate treats anything short of "Server says
permission denied for that user" as "Temporary failure" causing your MTA
to back off and try again.

> 
> If you're running postfix, and this is a concern,
> you can turn errors into soft-bounces for later recovery.
> 
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