[rt-users] Set status to open when ticket is taken

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Apr 16 20:14:21 EDT 2009

> That's exactly what I told them, but they told me that they pick up the
> ticket and are working on it and then enter in the details when they are done.
They don't have to "enter details." Once they do something meaningful on
the ticket, RT will automagically set it to open.

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