[rt-users] Set status to open when ticket is taken

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/CustomConditionSnippets

On Fri, Apr 17, 2009 at 3:32 AM, Steve OBrien <steve.obrien at hdesd.org> wrote:
> Another "suggestion" from my pilot group is that they would like tickets
> to automatically change status from new to open when taken.  Any help
> accomplishing that would be appreciated.
>
> TIA,
> Steve
>
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-- 
Best regards, Ruslan.