Hi I would like to know how I can have by default "Reply to requestors" when I Resolve a ticket (the actual default is "Comments (not sent to requestors). thanks in advance :) -- Oleg Sladkoff KELKOO - Service Architect oleg.sladkoff at kelkoo.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532