[rt-users] Reply to requestors when resolving a ticket

[Raed El-Hames]

Oleg;

Modify
/opt/rt3/local/html/Ticket/Elements/Tabs

Change:
if ( $Ticket->Status ne 'resolved' ) {
        $actions->{'G'} = {

            path => 
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
            title => loc('Resolve') };
    }


to:

if ( $Ticket->Status ne 'resolved' ) {
        $actions->{'G'} = {

            path => 
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id,
            title => loc('Resolve') };
    }


##Note changing the Action from Comment to Respond

Regards;
Roy

Oleg Sladkoff wrote:
> Hi
>
> I would like to know how I can have by default "Reply to requestors"
> when I Resolve a ticket (the actual default is "Comments (not sent to
> requestors).
>
>
> thanks in advance :)
>
>
> --
> Oleg Sladkoff
> KELKOO - Service Architect
> oleg.sladkoff at kelkoo.com
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147
> gsm : +33(0)675768532
>
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