[rt-users] Manager permissions

[Kenneth Marshall]

This sounds like a candidate for a saved search. Then she can pull
up all the tickets that meet her criteria with one click. In 3.8.x
she can add the search to her dashboard.

Cheers,
Ken

On Fri, Apr 17, 2009 at 07:52:16PM +0100, Berny Stapleton wrote:
> Yes, she can be a pain, but in her defence, something important got
> dropped while one of her staff was on holidays and she got chewed for
> it....
> 
> Hmm, need to remap some fields in LDAP I think....
> 
> Thanks for the input,
> 
> Berny
> 
> 2009/4/17 Tom Lahti <toml at bitstatement.net>:
> >> One of our managers wants to get notified of all tickets and be able
> >> to view all tickets logged by her staff against other teams so that
> >> she can chase up the other teams when her staff are away.
> >
> > Baby-sitting, aka micro-managing. ?You gotta love people like that :)
> >
> > It would be nice to be able to do a saved search for "Creator in <group>",
> > wouldn't it?
> >
> > You could re-purpose a field a little bit that is searchable. ?Say you set
> > the Organization field in the user records for her group to something
> > unique, like "<Company name>-<Dept>", then you can make a saved search on
> > "Requestor Organization is '<Company name>-<Dept>'" and put that on her
> > portal page.
> >
> > --
> > -- ============================
> > ? Tom Lahti
> > ? BIT Statement LLC
> >
> > ? (425)251-0833 x 117
> > ? http://www.bitstatement.net/
> > -- ============================
> >
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