[rt-users] Ticket CC's

[Ruslan Zakirov]

You use RTAddressRegex in search box on the wiki. And quickly find
http://wiki.bestpractical.com/view/RTAddressRegexp

On Wed, Apr 22, 2009 at 2:06 AM, Ken Crocker <kfcrocker at lbl.gov> wrote:
> Ruslan,
>
>     Sorry. I just found my answer. However, I have another question. I
> noticed some warnings about using this setting and NOT setting up
> "Set($RTAddressRegexp , '^rt\@example.com$');". My question realtes to how I
> understand this warning. I have over 100 Queues, all with unique Email
> addresses. They all look like "queuename at address" with "@address" being the
> same on ALL of them. How do I set this up properly so I don't create a
> nightmare?
>
>
> Kenn
> LBNL
>
> On 4/21/2009 12:59 PM, Ruslan Zakirov wrote:
>
> It's an option in the config. ParseNewMessages...
>
> On Tue, Apr 21, 2009 at 11:14 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>
>
> To all,
>
>
>    I'd like to have a scrip that takes the CC's on an Email that
> creates a ticket and makes them CC's on the ticket. Does anyone have an
> example of that they can pass back to me? Thanks.
>
> Kenn
> LBNL
>
>
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-- 
Best regards, Ruslan.