[rt-users] Does Anyone out there use RT for Change Management?

Lachlan Webb lwebb at uow.edu.au
Tue Apr 21 19:32:24 EDT 2009

On 22/4/09 9:06 AM, Steve OBrien wrote:
> Hi All,
> I was wondering if anyone out there was using RT for IT Change
> Management and if so:
> 1.) How is it working out for you?
> 2.) Any helpful hints or a description of your setup.
> If not, is there any other tracking system that would work better for
> tracking, approving, and notifying changes (server configurations, etc)
> TIA,
> Steve
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Hi Steve,
We use it in that manner. CM queues have custom fields for endorsement 
and approval.
Tickets cannot be resolved until the CM process is complete.
Users generally have custom searches for tickets awaiting approval.
It works for us because people are vigilant in getting it done.


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