[rt-users] Does Anyone out there use RT for Change Management?

[Ken Crocker]

Steve,


    Yes we do. We have a process that forces a ticket to be reviewed and 
approved in a single Queue before it is moved to one of 30 other queues 
where the work will be done. We then have a "QA WorkFlow" process that 
enforces the concept of "QA/Acceptance Testing & Approval" by someone 
/other/ than the ticket owner. In total, we have over 100 queues and ALL 
of them have some form of QA testing. We are now looking into 
integrating version control (into PVCS) when a ticket is resolved. 
That's because we are still in 3.6.4. I believe 3.8.2 has version 
control with subversion built-in. At any rate, that's what we have so 
far. I'd love to field any questions you have.


Kenn
LBNL

On 4/21/2009 4:06 PM, Steve OBrien wrote:
> Hi All,
> I was wondering if anyone out there was using RT for IT Change
> Management and if so:
> 1.) How is it working out for you?
> 2.) Any helpful hints or a description of your setup.
>
> If not, is there any other tracking system that would work better for
> tracking, approving, and notifying changes (server configurations, etc)
>
> TIA,
> Steve
>
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