[rt-users] RT thinks that the ticket has no recipients....

[Gary Greene]

> -----Original Message-----
> From: Tom Lahti [mailto:toml at bitstatement.net] 
> Sent: Tuesday, April 21, 2009 4:55 PM
> To: Gary Greene
> Cc: RT Users
> Subject: Re: [rt-users] RT thinks that the ticket has no 
> recipients....
> 
> > In the People tab:
> > Owner:  	"Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> > Requestors: 	"Gary Greene" 
> <ggreene at minervanetworks.com> (ggreene)
> > Cc: 	
> > AdminCc:
> 
> And what are you expecting to get?  An email to the owner? An 
> email to the
> requestor?  Both?

I expect that the owner of the ticket will get a confirmation email when they first post and when a reply comes in, and if the requestor responds to the ticket, that the owner will get a confirmation email. From the sound of it, it requires a little more setup on my part to get it to do precisely what I want.

> 
> Do you have scrips configured in this queue (or global ones) 
> that cover
> those recipients for the event you want to trigger the email?

I should, since I've got the normal global scrips set for comments and replies.

> 
> -- 
> -- ============================
>    Tom Lahti
>    BIT Statement LLC
> 
>    (425)251-0833 x 117
>    http://www.bitstatement.net/
> -- ============================
>