[rt-users] RT thinks that the ticket has no recipients....

[Tom Lahti]

>> Do you have scrips configured in this queue (or global ones) 
>> that cover
>> those recipients for the event you want to trigger the email?
> 
> I should, since I've got the normal global scrips set for comments and replies.

"I should" tells me you haven't looked at the scrips for the queue (and I
have no idea what the "normal" global scrips would be, been quite a while
since I had a default installation).

Configuration -> Queues -> <queue name> -> Scrips

Pay attention to the _condition_.  "On create" is a different condition than
"on comment" and "on correspond".

-- 
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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
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