[rt-users] RT thinks that the ticket has no recipients....

[Drew Barnes]

Check NotifyActor in RT_SiteConfig.pm

Gary Greene wrote:
>> -----Original Message-----
>> From: Jo Rhett [mailto:jrhett at netconsonance.com] 
>> Sent: Tuesday, April 21, 2009 4:30 PM
>> To: Gary Greene
>> Cc: RT Users; Gary Greene
>> Subject: Re: [rt-users] RT thinks that the ticket has no 
>> recipients....
>>
>> You sent this same message 1.5 hours earlier.  You (likely) 
>> didn't get  
>> a response because you didn't include any specific information.  At  
>> 10k feet it could be anything.  Start at a lower level -- who should  
>> have gotten mail?  Who shows up on the People tab of the ticket?  If  
>> there's nobody there...
>>
>> On Apr 21, 2009, at 3:27 PM, Gary Greene wrote:
>>     
>>> RT version 3.8.1, ExternalAuth version 0.08
>>>
>>> I've run into a problem with testing the instance of RT I've  
>>> installed that the notification emails aren't getting sent. 
>>>       
>> The mail  
>>     
>>> log doesn't list anything being processed, so I checked the httpd  
>>> error_log, and see the following:
>>>
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
>>> etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs 
>>>       
>> (/usr/lib/ 
>>     
>>> perl5/vendo
>>> r_perl/5.8.8/RT/Action/SendEmail.pm:302)
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
>>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
>>> vendor_perl/5.8.8
>>> /RT/Interface/Email.pm:338)
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
>>> etworks.com> #5/96 - Scrip 7 On Correspond Notify Other 
>>>       
>> Recipients (/ 
>>     
>>> usr/lib/per
>>> l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
>>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
>>> vendor_perl/5.8.8
>>> /RT/Interface/Email.pm:338)
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
>>> etworks.com> #5/96 - Scrip 6 On Correspond Notify 
>>>       
>> Requestors and Ccs  
>>     
>>> (/usr/lib/p
>>> erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
>>> [Tue Apr 21 20:47:30 2009] [info]:  
>>> <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
>>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
>>> vendor_perl/5.8.8
>>> /RT/Interface/Email.pm:338)
>>>
>>> All users at Minerva Networks have a mail field in their LDAP (AD  
>>> actually) record since we use Exchange for email. Can 
>>>       
>> someone please  
>>     
>>> shed some light on why this is failing? Thanks.
>>>
>>> --
>>> Gary L. Greene, Jr.
>>> IT Operations
>>> Minerva Networks, Inc.
>>> Cell:  (650) 704-6633
>>> Phone: (408) 240-1239
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>       
>> -- 
>> Jo Rhett
>> Net Consonance : consonant endings by net philanthropy, open source  
>> and other randomness
>>
>>
>>
>>
>>     
>
> Regarding sending twice, that was because I didn't see it come through the list, since the Exchange server thought it fun to deliver only the CC'd version of the message instead of the one for the ML. Apologies about that...
>
> In the People tab:
> Owner:  	"Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Requestors: 	"Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Cc: 	
> AdminCc:
>
> As I said, I'm testing this for various queue interaction items to see if any gotchas will come up for my users when I roll this out in the next month.
>
> If you need any other info, please ask.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati