[rt-users] newly created ticket does not show in SelfService login

GravyFace gravyface at gmail.com
Wed Apr 22 14:51:58 EDT 2009

On Wed, Apr 22, 2009 at 2:43 PM, Nick Kartsioukas
<change+lists.rt at nightwind.net> wrote:

> Ah, I get it now.  No, when you log in with a user who has the "Let this
> user be granted rights" box checked, it goes to the standard interface.
> If you append /SelfService/ to the URL, it will take you to the Self
> Service interface.  If this is an end user and all you want them to see
> is the SelfService interface, uncheck the "Let this user be granted
> rights" box, and make sure you set up appropriate permissions for
> creating/replying/seeing tickets (such as unprivileged users can create
> tickets, requestor can see and reply to ticket...)

Thank you.

I'm going to re-search the wiki and add what you just said re:
/SelfService URL if necessary.  I don't recall seeing any of this in
there earlier, although I may have just missed it.

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