[rt-users] rt3 performance problem when updating a ticket

[Oleg Sladkoff]

Hi Ruslan 
thanks for your feedback :)

after making a few tests it appears that the gap appears whenever
someone is in CC on the ticket (This message will be sent to...)

On mysql side I do not see any slow query (time >1) and I see no process
(show process list).

after following sendmailtips my problem was fixed :)

in RT_SiteConfig.pm :
Set($SendmailArguments, "-ODeliveryMode=q" );

thanks for your help !


best regards,
Oleg.
 

On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote:

> Check out RT logs and look at timings. It may help you spot big gaps
> and localize problem.
> 
> It can be sendmail or whatever you use as MTA:
> http://wiki.bestpractical.com/view/SendmailTips
> 
> What have you done to make sure it's not mysql?
> 
> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com> wrote:
> > Hi
> >
> > Since a few weeks it takes about 10 seconds whenever I update any
> > ticket .
> > Looking at mysql I don't see any activity.
> >
> > Any idea where the problem could come from ?
> >
> > --
> > Oleg Sladkoff
> > KELKOO - Service Architect
> > oleg.sladkoff at kelkoo.com
> > Yahoo messenger : Kelkoooleg
> > tel : +33 (0)476848147
> > gsm : +33(0)675768532
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> 
> 
> 

-- 
Oleg Sladkoff   
KELKOO - Service Architect
oleg.sladkoff at kelkoo.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147 
gsm : +33(0)675768532
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090423/de87a6ce/attachment.htm>