[rt-users] rt3 performance problem when updating a ticket

[Oleg Sladkoff]

Hello

slight problem, RT doesn't send any mail since I updated the
configuration (nothing in rt's logs )

any help appreciated !

Oleg.


On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:

> Hi Ruslan 
> thanks for your feedback :)
> 
> after making a few tests it appears that the gap appears whenever
> someone is in CC on the ticket (This message will be sent to...)
> 
> On mysql side I do not see any slow query (time >1) and I see no
> process (show process list).
> 
> after following sendmailtips my problem was fixed :)
> 
> in RT_SiteConfig.pm :
> Set($SendmailArguments, "-ODeliveryMode=q" );
> 
> thanks for your help !
> 
> 
> best regards,
> Oleg.
> 
> 
> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote: 
> 
> > Check out RT logs and look at timings. It may help you spot big gaps
> > and localize problem.
> > 
> > It can be sendmail or whatever you use as MTA:
> > http://wiki.bestpractical.com/view/SendmailTips
> > 
> > What have you done to make sure it's not mysql?
> > 
> > On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com> wrote:
> > > Hi
> > >
> > > Since a few weeks it takes about 10 seconds whenever I update any
> > > ticket .
> > > Looking at mysql I don't see any activity.
> > >
> > > Any idea where the problem could come from ?
> > >
> > > --
> > > Oleg Sladkoff
> > > KELKOO - Service Architect
> > > oleg.sladkoff at kelkoo.com
> > > Yahoo messenger : Kelkoooleg
> > > tel : +33 (0)476848147
> > > gsm : +33(0)675768532
> > >
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> > 
> > 
> > 
> 
> -- 
> Oleg Sladkoff   
> KELKOO - Service Architect
> oleg.sladkoff at kelkoo.com
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147 
> gsm : +33(0)675768532

-- 
Oleg Sladkoff   
KELKOO - Service Architect
oleg.sladkoff at kelkoo.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147 
gsm : +33(0)675768532
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