[rt-users] how to force all admincc replies to be handled as comments

Jo Rhett jrhett at netconsonance.com
Thu Apr 23 13:13:17 EDT 2009

That's why each queue can have a separate comment address.  Have the  
AdminCCs respond to that address.

On Apr 23, 2009, at 9:38 AM, greg boyington wrote:
> I have a single queue in RT for which I would like to have all
> correspondence except from requestor and ticket owner to be handled as
> comments.  The goal is to allow the AdminCCs to discuss the ticket via
> email without those emails going to the requestor.
> I can see several ways of doing this, but I'm hoping the list can
> provide some suggestions for best practices here -- ideally I'd like
> to do this with a scrip on the single queue, rather than modifying
> global scrips.
> Thanks!
> Greg
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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