[rt-users] how to force all admincc replies to be handled as comments

Ruslan Zakirov ruslan.zakirov at gmail.com
Thu Apr 23 17:05:42 EDT 2009

In addition if you revoke ReplyToTicket and ModifyTicket from AdminCcs
then they wouldn't be able to do that even by mistake.

On Fri, Apr 24, 2009 at 12:33 AM, greg boyington <evilchili at gmail.com> wrote:
> Thanks to all for their replies.  As noted there are several ways to
> accomplish this.  Because it is necessary to enforce the
> do-not-reply-directly-to-requestors behaviour, I have settled on
> overriding the global Transaction template to force a Reply-To header
> that points to the comment address.  This lets watchers simply hit
> reply to transaction emails, and be confident that their emails will
> not go to requestors directly.
> Cheers,
> Greg
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Best regards, Ruslan.

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