[rt-users] how to force all admincc replies to be handled as comments

[greg boyington]

Thanks to all for their replies.  As noted there are several ways to
accomplish this.  Because it is necessary to enforce the
do-not-reply-directly-to-requestors behaviour, I have settled on
overriding the global Transaction template to force a Reply-To header
that points to the comment address.  This lets watchers simply hit
reply to transaction emails, and be confident that their emails will
not go to requestors directly.

Cheers,
Greg