[rt-users] Showing a requestor all his tickets

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Fri Apr 24 09:37:30 EDT 2009

Jean-Christophe Boggio wrote:
> Hello,
> We have about 20 specialized queues and one "initial" queue (where all
> new tickets go). When someone takes the tickets, he will move it to
> another queue.
> We want the requestor to log in to the interface and see the status of
> all his tickets, whichever queue they are in. And we'd like it on the
> main page something like "My tickets" but for requestors instead of owners.
For the normal UI, we use http://wiki.bestpractical.com/view/TicketsPerQueue
For SelfService you could use 
> Is this possible and how ? I've tried different ACL combinations but
> nothing usable.
> Thanks for your help.

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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