[rt-users] Auditing ticket accesses

[Flynn, Timothy J]

I am looking for a way to record when someone views a ticket and log it
somehow.  I know the url accesses are in apache logs.  I am looking for
something long term that people could easily see when a ticket was
accessed, by who, and when.  I was thinking about a scrip to do this to
record instances to a ticket itself.  Also the RT logfile came to mind
but it is full of other messages and errors.  Has anyone done something
similar?

RT 3.8.2

Thanks!
-Tim


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